Shipping and Delivery Policy

Last updated 1 October 2026

1. What is delivered

We provide performance marketing services — paid advertising strategy, campaign management, creative production, landing pages, analytics and related consulting. Deliverables are provided digitally: campaigns activated inside your own advertising accounts, creative assets and files shared with you, reports and dashboards, and scheduled calls.

2. How delivery happens

• Order confirmation and onboarding — emailed to the address given at checkout.
• Creative and documents — shared by email or a cloud folder you can access.
• Campaign work — performed directly inside your own advertising accounts, which remain owned and controlled by you.
• Reporting — delivered on the cadence agreed in your order form.

3. Delivery timelines

• Order confirmation: immediately on successful payment, by email.
• Onboarding contact: within 1–2 business days of payment.
• Work commencement: within 3–5 business days of onboarding being completed, including our receiving the access and materials we need.
• Ongoing delivery: continuously for the duration stated in your order form.

Where a timeline depends on something only you can provide — account access, brand assets, approvals — the clock starts when we receive it. We will say so clearly rather than let a deadline pass silently.

4. Shipping charges

None. Nothing is physically shipped, so no delivery, handling or courier fee is charged on any order.

5. Geography

Because delivery is electronic, we can serve clients anywhere. Fees are charged in Indian Rupees (INR).

6. If delivery does not happen

If you have paid and not received your confirmation email, first check your spam folder, then contact connectandcollabs@gmail.com with the payment reference. We will resend it or correct the address. If we are unable to deliver the service you paid for, our Refund Policy applies.

7. Contact

Delivery questions: connectandcollabs@gmail.com.